{"id":1466,"date":"2021-11-23T08:40:00","date_gmt":"2021-11-23T08:40:00","guid":{"rendered":"http:\/\/kgscert.com\/demo\/?page_id=1466"},"modified":"2021-11-23T09:19:19","modified_gmt":"2021-11-23T09:19:19","slug":"complaints-appeals-handling","status":"publish","type":"page","link":"https:\/\/kgscert.com\/index.php\/complaints-appeals-handling\/","title":{"rendered":"Complaints &#038; Appeals Handling"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1466\" class=\"elementor elementor-1466\">\n\t\t\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-top-section elementor-element elementor-element-3906703 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle jltma-glass-effect-no\" data-id=\"3906703\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24c9f1f jltma-glass-effect-no\" data-id=\"24c9f1f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a5e247a jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"a5e247a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><p class=\"elementor-heading-title elementor-size-default\">APPEALS\/DISPUTES AND COMPLAINTS<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-top-section elementor-element elementor-element-55bec7c elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"55bec7c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-118dd9f jltma-glass-effect-no\" data-id=\"118dd9f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-2e001bc elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"2e001bc\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c365106 jltma-glass-effect-no\" data-id=\"c365106\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf9b00a jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"bf9b00a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">1.\tScope<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb96796 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"cb96796\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>This procedure deals with appeals\/disputes against the decisions made during the certification process and\/or complaints, either on KGS or its clients.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-cba5997 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"cba5997\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-634810c jltma-glass-effect-no\" data-id=\"634810c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8233805 jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"8233805\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">2.\tObjectives<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae8bef jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"9ae8bef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>To ensure that:<\/p><ul><li>all appeals\/disputes\/<\/li><li>are heard impartially.<\/li><li>all complaints are dealt with fairly and expeditiously.<\/li><li>all appeals\/disputes and complaints are resolved amicably whenever possible.<\/li><li>all appeals\/disputes and complaints are handled in a non-discriminatory manner.<\/li><li>the integrity of the KGS certification processes is upheld.<\/li><li>confidentiality is upheld.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-09c5dc2 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"09c5dc2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d74d308 jltma-glass-effect-no\" data-id=\"d74d308\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d707e61 jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"d707e61\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">3.\tProcedures for Appeals\/disputes<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4aee369 jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"4aee369\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>All appeals\/disputes shall be taken seriously and given high priority for action. Formal proceedings shall be initiated internally if:<\/p><ul><li>The appeal\/disputes is made in writing by customer or other interested party.<\/li><li>KGS receives the appeal\/disputes within 14 days of a decision being given to the client by the auditor\/KGS.<\/li><li>The client is an applicant or registered organization.<\/li><\/ul><p>3.2\u00a0\u00a0\u00a0\u00a0\u00a0 Upon receiving the appeal\/disputes in writing, KGS shall acknowledge receipt and complaint\/Appeal log sheet filled; Further KGS shall advise the appellant in writing, the appeal handling process (or) informing relevant reference in the website publically available. A copy of other relevant handling will be given by KGS to the appellant upon request or as and when required.<\/p><p>Relevant details relating to the appeal\/disputes, including all correspondences and documentations shall be forwarded to the Operation Manager\/Certification manager to ascertain its validity and decision.<\/p><p>3.3\u00a0\u00a0\u00a0\u00a0\u00a0 The Operation Manager and\/or MD shall inform the ICB Chairman in writing, within three (3) working days from the receipt of the appeal appeal\/disputes. The ICB Chairman shall convene an Appeals\/disputes Committee, which will consist of not less than 3 ICB members and must exclude KGS officers. The committee members shall not have any involvement with the appellant and any interests must be declared upfront by the member concerned and he or she shall be replaced. However, officer of KGS may be invited to assist in the investigation as the discretion of the Appeals\/disputes Committee. But this KGS Officer shall not be involved with the appellant and the certification decision.<\/p><p>3.4 \u00a0\u00a0\u00a0\u00a0 The Appeal Committee shall meet within thirty (30) days of receipt of the appeal\/disputes by KGS. The appellant shall also be notified with a minimum seven (7) days notice, the date and location of the Committee meeting.<\/p><p>3.5\u00a0\u00a0\u00a0\u00a0\u00a0 On the meeting day, the Appeals\/disputes Committee shall hear the appellant\/verify documents\/records related to appeal and the Operation Manager separately. Minutes of the meeting shall be recorded.<\/p><p>3.6\u00a0\u00a0\u00a0\u00a0\u00a0 The decision of the Appeals\/disputes Committee shall be final and shall be recorded in writing, with copies extended to both the appellant and the Operation Manager. In the event, the decision requires correction and corrective actions to be taken, the Non-Compliance Corrective and Preventive Actions procedure (KGS-QP-5) shall be followed.<\/p><p>3.7\u00a0\u00a0\u00a0\u00a0\u00a0 Copies of all correspondence and the Appeals\/disputes Committee minutes shall be maintained and updated in the Appeals\/disputes log and Appeals\/Complaints file.\u00a0<\/p><p>3.8\u00a0\u00a0\u00a0\u00a0\u00a0 The decision to be communicated to the communicated to appellant by certification administrator\/not involved in appeal related area.\u00a0<\/p><p>3.9\u00a0 \u00a0\u00a0\u00a0 A formal notice shall be sent from KGS to appellant of the end of appeals handling process.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-2bfc056 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"2bfc056\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-500d666 jltma-glass-effect-no\" data-id=\"500d666\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-31e1f49 jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"31e1f49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">4. Procedures for Complaints<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f7450f jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"1f7450f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>4.1<\/strong> Complaints may concern a certified client and its representatives, an applicant or from a third party. He or she can be the customer of the registered client or client\u2019s competitor or any other source.\u00a0 All complaints shall be treated seriously irrespective of the nature of the complaint or its legitimacy \u2013 certification activities or certified management system. They may even include any matter that is not the subject of an appeal\/disputes. The complaints shall be logged into the Appeal\/Complaint Log and the records maintained and updated in the Appeal\/disputes and Complaints file.<\/p><p><strong>4.2<\/strong> Complaints may relate to either<\/p><p>a. Certification activities or the<\/p><p>b. Certified client.<\/p><p>a. When KGS receives a complaint about certification activities, by whatever means (phone, e-mail, fax, etc.) a Non-Conformity Report (KGS-DSM-FRM-003) Form shall be raised, Complaint, Complaint Log updated and handled in accordance to Non-Compliance Corrective and Preventive Action procedure (KGS-QP-5). If the client complains directly to an auditor when he is on site, the auditor must notify KGS the nature of the complaint as soon as possible. Upon receipt of the complaint, the Operation Manager shall acknowledge the complaint and issue a complaint acknowledgement Form (KGS-DSM-FRM-005).<\/p><p>b. An independent person\/s shall be appointed to handle the complaint. After investigating and validating by gathering &amp; verifying all necessary information to verifying the complaint, identifying the cause and taking the appropriate corrective action (if any), the investigating officer shall inform the complainant in writing, the outcome and action taken before closing the matter.<\/p><p>All corrective action shall be recorded in accordance with Non-Compliance Corrective and Preventive Actions procedure (KGS-QP-5) and monitored. \u00a0\u00a0<\/p><p>c. In the event there are complaints or feedback from customers\/suppliers of KGS client, KGS shall immediately forward these complaints\/feedback to the client concerned, who will have to handle and resolve the issues and inform KGS about the feedback. KGS will communicate this to complaint holder as and when required. If the issues have not been resolved, a special visit \/short audit to the client\u2019s premises may have to be performed to assess the situation. The visit shall culminate with an opening meeting to explain the reason(s) and purpose of the visit. Sufficient checking shall then take place to identify the cause of the problem, the extent of the problem and to evaluate the implementation and effectiveness of any corrective\/ preventive actions taken. This visit shall end with a closing meeting with the Quality Representative and senior management. A report on the visit shall be furnished to the Operation Manager by the designated person to establish whether the situation has been resolved amicably or whether further action is required.<\/p><p>d. The Operation Manager\/Director is responsible for performing investigation, gathering and verifying all necessary information to validate the complaints, tracking and actions, communicating with client on complaint progress and sending formal notice to customer of the end of the complaint handling process to the complainant.<\/p><p>e. The appeal\/complaint and output of appeal\/complaint process shall be communicated to MDA\/UKAS\/DSM as and when instructed by the ICB or as and when decided by KGS or as and when required.<\/p><p>f. KGS will ensure that the person<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_ma_el_bg_slider elementor-section elementor-inner-section elementor-element elementor-element-5d12ef6 elementor-section-boxed elementor-section-height-default elementor-section-height-default jltma-glass-effect-no\" data-id=\"5d12ef6\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"has_ma_el_bg_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b7049e5 jltma-glass-effect-no\" data-id=\"b7049e5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ac45ae8 jltma-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"ac45ae8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">5. Associated Forms\/Records\/Documents<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e8521 forms-record-table jltma-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"11e8521\" data-element_type=\"widget\" id=\"forms-record-table\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table><tbody><tr><td width=\"50%\"><p>1. NCR Log<\/p><p>2. Non-Conformity Report<\/p><p>3. Complaint Acknowledgement Form<\/p><p>4. Appeal Records<\/p><p>5. Appeal &amp; Complaint Acknowledgement Letter<\/p><p>6. Appeal Log\/Complaint<\/p><p>7. Non-Compliance, Corrective &amp; Preventive action Procedure<\/p><\/td><td width=\"209\"><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-DSM-FRM-004<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-DSM-FRM-003<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-DSM-FRM-005<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-DSM-FRM-042<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-DSM-FRM-043<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-DSM-FRM-044<\/p><p>&#8211;\u00a0\u00a0\u00a0\u00a0\u00a0 KGS-QP-5<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>APPEALS\/DISPUTES AND COMPLAINTS 1. Scope This procedure deals with appeals\/disputes against the decisions made during the certification process and\/or complaints, either on KGS or its clients. 2. Objectives To ensure that: all appeals\/disputes\/ are heard impartially. all complaints are dealt with fairly and expeditiously. all appeals\/disputes and complaints are resolved amicably whenever possible. all appeals\/disputes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/pages\/1466"}],"collection":[{"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/comments?post=1466"}],"version-history":[{"count":0,"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/pages\/1466\/revisions"}],"wp:attachment":[{"href":"https:\/\/kgscert.com\/index.php\/wp-json\/wp\/v2\/media?parent=1466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}